Mercy Corps announces vacancy for Senior Human Resources Manager . Interested candidates can apply for the job. Read the full article below for the job details.

Knowledge and Experience

  • Masters or equivalent in Management, Social Sciences, or other relevant fields. Master in Human Resources Management preferred.
  • Minimum 10 years of professional experience, with 5-7 years experience in Human Resources Administration, and at least 3 years in a supervisory role.
  • Experience in analysis of HR data, on–the–ground HR thinking, and strategic decision making.
  • Excellent negotiation, representation, skills, and the ability to work comfortably with an ethnically diverse staff in a very sensitive environment.
  • Effective verbal and written communication, organizational, prioritization, and Microsoft Office applications.
  • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
  • Prior experience in Safeguarding implementation (prevention of, and management of, sexual harassment, exploitation, and abuse).
  • Prior experience in salary scale revisions, policy reviews and updates, and leading other strategic HR change initiatives.
  • Demonstrated results in leading or contributing to GDI-related Initiatives.
  • Proven ability to solve problems independently without direct supervision.
  • Ability to work effectively with an ethnically diverse team in a sensitive environment.
  • Advance knowledge of written and spoken English is essential.
  • Knowledge of Sphere standards and other training in humanitarian response preferred.

Essential Job Responsibilities

The specific duties and responsibilities of the Senior Human Resources Manager include, but are not limited to, the following:

Strategy & Vision

  • Set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to developing a countrywide HR strategy and ensuring the HR structure is optimal.
  • Participate in proposal and budget development process to ensure appropriate HR structure is in place at the project level
  • Liaise with HQ, regional, and country offices to support and contribute to HR strategy implementation
  • Develop, implement and monitor the interpretation and application of new human resources systems, practices, and procedures
  • Identify weaknesses in current HR systems. Advise supervisor on outstanding issues and assist in designing and implementing, as required.

HR Management

  • Oversee all HR functions and manage the work plan of the HR Department in Mercy Corps Nepal by Nepal Labor Law and procedures of Mercy Corps.
  • Develop, implement and administer effective human resource programs including recruitment, orientation, performance evaluation, career development, training, diversity training, risk management, database management, and safety programs.
  • Where needed, supervise or contribute to the investigation and conclusion of HR-related complaint cases. 

Policy and Procedures

  • Implement and evaluate the National Staff Policy Handbook. Ensure all new team members receive a copy of the National Staff Policy Handbook and are informed of their benefits. Continue with support and advice on policies, as required.
  • Ensure compliance with HR Policy & Procedures in Mercy Corps Nepal Offices. Any discrepancies must be reported in writing to Country Director Nepal and take action to rectify the process
  • Evaluate all HR policies and procedures, and recommend changes required to new or existing to the Senior Management Team.
  • Remain informed, on an ongoing basis, about current and changing HR-related laws, policies, and “best practices” to ensure that current and future personnel policies, employment practices, and compensation packages are within the limits of established standards, procedures, guidelines, and policies of Mercy Corps, as well as national laws.

Hiring and Onboarding

  • Be responsible for implementing a transparent, balanced, and inclusive recruitment process, including establishing the interview committee and ensuring the proper paperwork and procedures are in place. Where needed, supervise HR team members to  maintain Job/ Personnel files as per defined protocols
  • Help design optimal program and shared services staffing plans
  • Organize, lead and document post-recruitment conversations with managers and candidates.
  • Be responsible for the smooth and sound onboarding of all new team members in Mercy Corps Nepal, either directly or via other HR staff members. 
  • Ensure that new employees/guests receive a welcome pack and other essential Mercy Corps information briefs. Ensure that the welcome packs are kept up to date.

Performance Management

  • Ensure that team member and their supervisors understand the importance of performance evaluations and ensure their accurate and timely completion;
  • Ensure all team members are effectively using the performance planning and management system, establishing performance expectations and managers are regularly providing constructive feedback. Provide training and guidance when necessary – including period training to all levels of management as required
  • Analyze and finalize the submitted performance evaluations and provide clear recommendations as required
  • Ensure that all national team members have an up-to-date and relevant job description;
  • Monitor employee concerns, complaints, and counseling needs and coordinate internal investigations and hearings with appropriate personnel and management.
  • Advise and support supervisors on disciplinary procedures. Provide guidance and necessary support in this process. Participate in disciplinary, hiring, and termination meetings with program staff as required;
  • Proactively update senior management on any issues & grievances and ensure efficient and transparent solutions that protect both Mercy Corps Nepal Team members and Mercy Corps interests by policies, regulations, and procedures, and global guidelines in terms of safeguarding.

Compensation & Benefits

  • Ensure the payroll is delivered promptly to finance for allocation and timely disbursement of salaries;
  • Ensure salaries and benefits adhere to Mercy Corps salary scales and standing protocols.
  • Coordinate and monitor the compensation and benefits for all employees and ensure consistency, equity, and fairness in the organization and comparability with other appropriate organizations.
  • Conduct periodic salary and benefit surveys with the INGOs to help ensure consistency and equity within the organization and appropriate comparability with peer organizations;
  • Ensure smooth and timely administration of compensation and benefits for MC Nepal staff

HR General

  • Develop and maintain a comprehensive dashboard for HR, to ensure follow-up and analysis are updated on a weekly and monthly basis
  • Ensure that all HR-related paperwork, personnel files, and other documents are complete, maintained, and updated.
  • Provide direct support to other MC Nepal offices and ensure all offices meet minimum HR standards.
  • Together with the GESI focal point, develop a GESI integration plan, track progress, and document GESI learnings regularly.
  • Mercy Corps as a humanitarian agency is expected to respond as and when a crisis and humanitarian situation engulfs. As MC employees, all staff is expected to be part of humanitarian and emergency response in addition to their regular roles and responsibilities in such situations.
  • Maintain confidentiality of all national staff personnel issues including disciplinary procedures and contracts/ pay rates.
  • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian mission.
  • Supervise the HR Officer, for support to the more administrative aspects of the manager role.
  • Liaise with HQ HR teams on a variety of strategic initiatives, including building and rollout of HQ- driven strategic initiatives, and support the rollout of new policies or tools.
  • Manage all aspects of HR in emergencies, when emergency response is activated and team members are allocated to short-term emergency roles.

Team Management

  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
  • Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
  • Supervise, hire, and orient new team members as necessary.
  • Support management’s goal of continuous capacity development of national staff through the provision of internal and external training.
  • During all parts of the human resource life cycle, promote the Mercy Corps Nepal’s goals and targets for gender equity and cultural diversity
  • Manage and maintain office/workspaces in such a way that fosters a harmonious work environment that reinforces Mercy Corps’ culture of innovation, influence, and impact
  • Provide team members with information, tools, and other resources to improve performance and reach objectives.
  • Contribute to country team-building efforts, help team members identify problem-solving options, and ensure the integration of all team members into relevant decision-making processes.

Finance & Compliance Management

  • Ensure all internal control procedures are adhered to and that necessary measures are put in place to ensure high standards of accountability and compliance.
  • Work closely with finance/compliance to mitigate fraud, conflict of interest, and legal ramifications of Mercy Corps activities.
  • Support and orient on MC Code of Ethics and uphold Mercy Corps’ Zero tolerance of corruption policy.


  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.

Influence & Representation

  • Represent Mercy Corps on any external HR and Administration related forums, meetings, coordination, etc.

Accountability to Beneficiaries

  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.
  • Team members are expected to conduct themselves professionally and respect local laws, customs, and MC’s policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility

HR Officer and HR Assistant in Kathmandu; dotted line responsibility for the HR functions with the Admin/Finance officers in field offices.


Reports Directly: To Country Director

Works Directly With Country Leadership Team, Head of Offices, Director of Programs, Operations Manager, Finance Manager, HQ Senior Global HR Officer, Program Managers

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In a disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action – helping people triumph over adversity and build stronger communities from within. Now, and for the future. Mercy Corps has been operating in Nepal since 2005, implementing programs in food security, agriculture, market development, financial services, youth engagement, climate change adaptation, and disaster risk reduction. We take a systems-based approach in our programming, to improve the lives and potential of vulnerable individuals and communities across Nepal. Mercy Corps Nepal currently has a portfolio consisting of approximately six key programs valued at over $25 million, including four offices across Nepal and nearly 100 staff. The main programming areas include Sudarprachim and Karnali provinces, many of which are in remote areas.

Click here to Apply

Application Deadline27th September,2022

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